About the job
As the Sr. Manager, Customer Success & CX for APAC at Dialpad, you will lead a dynamic team dedicated to enhancing customer experiences across international markets. Your role is pivotal in bridging technical delivery with long-term value realization, ensuring that our largest global customers successfully deploy and expand their use of our AI-driven platform. The team thrives on collaboration, curiosity, and a commitment to excellence, making every conversation count.
You'll be responsible for
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Leading a high-performing team
Building, coaching, and mentoring an international team of Customer Success Managers and support professionals.⚙️
Driving operational excellence
Ensuring seamless transitions between sales and services while managing customer success initiatives.💬
Enhancing customer satisfaction
Monitoring account health and acting as the executive point of contact for escalations to ensure client retention.Key criteria
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8+ years in customer success
Proven experience in Customer Success within SaaS or telecommunications.View
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International team leadership
Demonstrated experience managing cross-functional international teams.View
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Exceptional communication skills
Strong interpersonal skills for building trust with C-level stakeholders.View
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