Dialpad4 jobs

Sr. Manager, Customer Success & CX, APAC

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

As the Sr. Manager, Customer Success & CX for APAC at Dialpad, you will lead a dynamic team dedicated to enhancing customer experiences across international markets. Your role is pivotal in bridging technical delivery with long-term value realization, ensuring that our largest global customers successfully deploy and expand their use of our AI-driven platform. The team thrives on collaboration, curiosity, and a commitment to excellence, making every conversation count.

Meet the team

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You'll be responsible for

👥

Leading a high-performing team

Building, coaching, and mentoring an international team of Customer Success Managers and support professionals.
⚙️

Driving operational excellence

Ensuring seamless transitions between sales and services while managing customer success initiatives.
💬

Enhancing customer satisfaction

Monitoring account health and acting as the executive point of contact for escalations to ensure client retention.

Key criteria

📈

8+ years in customer success

Proven experience in Customer Success within SaaS or telecommunications.

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🌍

International team leadership

Demonstrated experience managing cross-functional international teams.

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🤝

Exceptional communication skills

Strong interpersonal skills for building trust with C-level stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
8+ years in customer success
Proven experience in Customer Success within SaaS or telecommunications.

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International team leadership
Demonstrated experience managing cross-functional international teams.

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Exceptional communication skills
Strong interpersonal skills for building trust with C-level stakeholders.

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Data-driven mindset
Experience using CRM tools to track KPIs and optimize operations.

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Bachelor’s degree or higher
Degree in Business, Computer Science, Engineering, or related field.

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