About the job
The Sr. Network Support Engineer at eero is a vital part of the team, dedicated to providing world-class customer experiences through reliable connectivity solutions. This job involves investigating complex networking issues, collaborating with various stakeholders, and ensuring that customer commitments are met globally. The team thrives on collaboration, mentorship, and a shared commitment to excellence.
You'll be responsible for
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Investigating customer issues
Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.🏠
Visiting customer locations
Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks.📞
On-call incident handling
Be part of the on-call roster and handle incidents to ensure customer satisfaction.Key criteria
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4+ years of technical support experience
Proven background in providing technical support for complex systems.View
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Experience troubleshooting technical systems
Demonstrated ability to diagnose and resolve network issues.View
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Scripting experience in modern programming languages
Proficiency in scripting to automate tasks and improve processes.View
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