About the job
The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products, such as desktop and laptop computers, printers, and peripherals. This role is crucial in ensuring that End Users receive top-notch support, both remotely and on-site, for any incidents or service requests that go beyond the Service Desk's capabilities. The team thrives on collaboration and professionalism, ensuring customer satisfaction at every interaction.
You'll be responsible for
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Installing and maintaining equipment
Performing installation, repair, and maintenance of End User Productivity and Service Desk Equipment at client locations.💻
Providing Level 2 and Level 3 support
Delivering expert support to End Users for incidents and service requests that require advanced troubleshooting.😊
Ensuring customer satisfaction
Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.Key criteria
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NV1 Security Clearance
Possession of valid NV1 Security Clearance is essential.View
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IT support experience
Demonstrated experience in delivering IT support services.View
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Effective communication skills
Proven verbal and written communication skills for customer interactions.View
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