Palo Alto Networks1 follower20 jobs

Sr. Technical Support Engineer, Focused Services

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Senior Technical Support Engineer at Palo Alto Networks®, you will play a crucial role in engaging with key customers to resolve complex post-sales concerns. Your work will directly contribute to customer success by providing exceptional support and fostering collaboration across teams. The environment encourages open communication and teamwork, ensuring that every idea counts in the mission to protect our digital way of life.

You'll be responsible for

📞

Providing post-sales technical support

Delivering configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels.
✅

Managing support cases

Ensuring issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction.
🔍

Applying fault isolation and root cause analysis

Diagnosing and resolving complex technical issues efficiently to enhance product reliability and performance.

Key criteria

💻

TCP/IP networking expertise

Demonstrable experience with TCP/IP protocols and troubleshooting methodologies.

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🔧

Advanced debugging skills

Proficient in independently debugging complex networks with mixed media.

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🔒

Security technologies background

Experience with IPSEC, SSL-VPN, NAT, and GRE technologies.

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5 criteria for this job
TCP/IP networking expertise
Demonstrable experience with TCP/IP protocols and troubleshooting methodologies.

View

Advanced debugging skills
Proficient in independently debugging complex networks with mixed media.

View

Security technologies background
Experience with IPSEC, SSL-VPN, NAT, and GRE technologies.

View

Effective communication skills
Sound written and verbal skills for conveying technical concepts clearly.

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Technical support experience
Previous experience in vendor Technical Support Centers is essential.

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