Ingram Micro6 jobs

Sr Technical Support Engineer

SeniorFull-timeHybridBrisbane QLD, AustraliaFortitude Valley QLD, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Technical Support Engineer position at Ingram Micro is all about delivering expert-level assistance to customers while collaborating with various teams. This job plays a vital role in ensuring exceptional customer experiences and driving continuous improvement in the support ecosystem. The team thrives on innovation and is dedicated to making a meaningful impact in the technology landscape.

Meet the team

About the company

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You'll be responsible for

📞

Responding to technical support requests

Respond to complex technical support requests via phone and email, ensuring timely resolution.
🔍

Diagnosing and troubleshooting issues

Diagnose, troubleshoot, and resolve issues across software, APIs, integrations, and infrastructure.
📚

Creating technical documentation

Create and maintain technical documentation, runbooks, and FAQs to support knowledge sharing.

Key criteria

🛠️

Technical support experience

4–7+ years in technical support or solutions engineering.

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☁️

Cloud platform expertise

Strong experience with AWS, Azure, or GCP environments.

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🔧

Scripting proficiency

Proficiency in Python, Shell, Bash, or PowerShell scripting.

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A meaningful career starts with a match

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View your fit

5 criteria for this job
Technical support experience
4–7+ years in technical support or solutions engineering.

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Cloud platform expertise
Strong experience with AWS, Azure, or GCP environments.

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Scripting proficiency
Proficiency in Python, Shell, Bash, or PowerShell scripting.

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Troubleshooting skills
Demonstrated analytical skills for resolving complex issues.

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Documentation skills
Experience creating technical documentation and FAQs.

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