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S&S Banking Consultant, Kippa Ring QLD, Suncorp Bank, Pay Band A3 S&S Banking Consultant, Kippa Ring QLD, Suncorp Bank, Pay Band A3

JuniorPart-timeOfficeCity of Moreton Bay, QLD, AustraliaFinanceCustomer servicePosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The S&S Banking Consultant job at Suncorp Bank is all about providing exceptional customer service and supporting customers with their Everyday Banking needs. This role plays a vital part in enhancing customer satisfaction and driving a seamless banking experience through digital empowerment. The team thrives on collaboration, inclusivity, and a commitment to personal growth, making it a fantastic opportunity for anyone looking to make a meaningful impact.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Delivering customer-obsessed service

Providing timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
📲

Supporting digital empowerment

Educating customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.
✅

Ensuring compliance

Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements.

Key criteria

📞

Customer service experience

Demonstrated experience delivering high-quality customer service.

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💻

Digital platform proficiency

Comfortable navigating and troubleshooting digital banking applications.

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🔍

Understanding of digital verification

Knowledge of ID validation systems for customer onboarding.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering high-quality customer service.

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Digital platform proficiency
Comfortable navigating and troubleshooting digital banking applications.

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Understanding of digital verification
Knowledge of ID validation systems for customer onboarding.

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Digital payment technology skills
Proficiency in mobile wallets and online payment systems.

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Strong communication skills
Ability to listen and build trust with customers.

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