S&S Banking Consultant, Kippa Ring QLD, Suncorp Bank, Pay Band A3 S&S Banking Consultant, Kippa Ring QLD, Suncorp Bank, Pay Band A3
About the job
The S&S Banking Consultant job at Suncorp Bank is all about providing exceptional customer service and supporting customers with their Everyday Banking needs. This role plays a vital part in enhancing customer satisfaction and driving a seamless banking experience through digital empowerment. The team thrives on collaboration, inclusivity, and a commitment to personal growth, making it a fantastic opportunity for anyone looking to make a meaningful impact.
You'll be responsible for
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Delivering customer-obsessed service
Providing timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.📲
Supporting digital empowerment
Educating customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.✅
Ensuring compliance
Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements.Key criteria
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Customer service experience
Demonstrated experience delivering high-quality customer service.View
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Digital platform proficiency
Comfortable navigating and troubleshooting digital banking applications.View
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Understanding of digital verification
Knowledge of ID validation systems for customer onboarding.View
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