This job is about leading the architectural decisions for end-to-end generative AI systems and building scalable solutions for Zendesk's App Builder. The impact of this job is significant, as it empowers non-technical Zendesk admins to create custom apps that enhance the Zendesk Platform, ultimately improving customer experiences. The team values collaboration, a growth mindset, and a customer-first approach, working closely with Product and Design to deliver features that truly resonate with users.