Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE
About the job
This job is about providing top-notch technical support to customers and partners at Palo Alto Networks. Your work will directly impact the security and efficiency of their digital environments. The team thrives on collaboration and innovation, working together to solve real-world problems with cutting-edge technology.
You'll be responsible for
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Providing technical support
Delivering exceptional technical support to customers and partners, ensuring their issues are resolved promptly.đ
Managing support cases
Overseeing support cases to ensure timely tracking, resolution, and follow-ups.đ
Publishing technical documentation
Creating and publishing technical support bulletins and documentation for the Knowledge Base.Key criteria
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8+ years of technical support experience
Proven background in providing technical support to customers and partners.View
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Strong experience with Windows OS applications
Demonstrated skills in installation, troubleshooting, and debugging Windows applications.View
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Experience with endpoint security software
Familiarity with antivirus, DLP, IPS, and NAC solutions is advantageous.View
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