Palo Alto Networks20 jobs

Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE

SeniorFull-timeOfficeSydney NSW, AustraliaInformation technologyPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about providing top-notch technical support to customers and partners at Palo Alto Networks. Your work will directly impact the security and efficiency of their digital environments. The team thrives on collaboration and innovation, working together to solve real-world problems with cutting-edge technology.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Providing technical support

Delivering exceptional technical support to customers and partners, ensuring their issues are resolved promptly.
📈

Managing support cases

Overseeing support cases to ensure timely tracking, resolution, and follow-ups.
📚

Publishing technical documentation

Creating and publishing technical support bulletins and documentation for the Knowledge Base.

Key criteria

💻

8+ years of technical support experience

Proven background in providing technical support to customers and partners.

View

🖥️

Strong experience with Windows OS applications

Demonstrated skills in installation, troubleshooting, and debugging Windows applications.

View

🔒

Experience with endpoint security software

Familiarity with antivirus, DLP, IPS, and NAC solutions is advantageous.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
8+ years of technical support experience
Proven background in providing technical support to customers and partners.

View

Strong experience with Windows OS applications
Demonstrated skills in installation, troubleshooting, and debugging Windows applications.

View

Experience with endpoint security software
Familiarity with antivirus, DLP, IPS, and NAC solutions is advantageous.

View

Technical documentation skills
Experience publishing and reviewing technical bulletins and training materials.

View

Ability to debug complex environments
Strong capability to independently troubleshoot unique environments with mixed applications.

View

Similar jobs

View all
Airwallex
Airwallex
Staff Corporate Security EngineerMelbourne, VIC · Full-time
As a Staff Corporate Security Engineer at Airwallex, you will play a vital role in defending enterprise systems and employees from various security threats. This job offers an exciting opportunity to tackle complex challenges in a collaborative environment, where innovation and curiosity are highly valued. Join a team that is passionate about building the future of global banking while ensuring the highest security standards.
SafetyCulture
SafetyCulture
Staff Cloud Security EngineerSydney, NSW · Full-time
Join SafetyCulture, a global tech company that prioritises making work better for the 3 billion people who keep the world moving. As a Senior Security Engineer, you will play a crucial role in shaping our cloud security foundation, automating protection, detection, and response across AWS environments. Our team thrives on collaboration and innovation, where every member contributes to a secure, resilient system while enjoying a supportive and inclusive work culture.
Canva
Canva
Staff Security Engineer- AI Security (remote across Australia) Sydney, NSW · Full-time
This job is about joining Canva's Security Group as a Staff Security Engineer, where you will redefine how AI security is approached in a rapidly evolving landscape. Your work will be crucial in shaping the future of AI security, ensuring that Canva remains a trusted platform for millions of users. The team thrives on collaboration, innovation, and a shared commitment to embedding security in everything they do.
Airwallex
Airwallex
Staff Product Security EngineerMelbourne, VIC · Full-time
As a Staff Product Security Engineer at Airwallex, you will play a vital role in the Information Security team, collaborating closely with Infrastructure, Product, and Engineering teams. This dynamic and hands-on job involves identifying, protecting, detecting, responding to, and recovering from cybersecurity threats. The team values builders with a founder-like energy who are eager to make a real impact and grow their careers while tackling complex challenges in the world of global banking.