About the job
This job is about leading the Standards and Training initiatives for Jetstar within dnata catering & retail. The impact of this role is significant, as it ensures that staff are well-trained and compliant with operational standards, ultimately enhancing service delivery. The team values collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for someone passionate about training and development.
You'll be responsible for
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Managing national standards and training program
Overseeing the dnata catering & retail national Standards and Training program for Jetstar and all Jetstar retail staff, ensuring compliance and documentation are maintained.✏️
Designing training materials
Creating new Standard Operating Procedures (SOPs) and Work Orders (WOs) for frontline operations staff to ensure effective training delivery.✅
Monitoring training effectiveness
Evaluating training effectiveness and maintaining compliance, ensuring staff are equipped with the necessary skills to perform their work safely and efficiently.Key criteria
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Standards and training management experience
Demonstrated success managing national training programs for operational staff.View
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Relevant tertiary qualifications
Qualifications in HR, Training, Course Writing, or Course Content.View
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Strong report writing skills
Well-developed skills for presenting to C-Level stakeholders.View
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