Bankwest7 followers5 jobs

Strategic Interactions Lead

SeniorFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaCBD, Melbourne VIC 3000, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Interactions Lead at Bankwest is a pivotal job focused on driving the strategy to analyze and visualize key customer insights across voice and digital channels. This position empowers team members to make data-driven decisions that enhance customer experiences and operational efficiency. Collaboration and innovation are at the heart of the team culture, where everyone is encouraged to contribute to a brighter future for millions of customers.

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You'll be responsible for

📝

Contributing to strategic support

Contributing to working groups and cross-functional forums, producing high-quality papers, proposals and recommendations that are concise and decision-ready.
📊

Building interactions analytics

Building and maturing interactions analytics capability within Microsoft CSC, ensuring conversations can be translated into actionable insights that improve customer experience, operational performance and strategic decision-making.
📏

Defining performance metrics

Defining and maintaining the metrics that matter most, giving the business area a consistent and reliable view of what success looks like across its objectives.

Key criteria

📊

Retail banking experience

Proven experience in Retail Banking environments, enhancing customer insights.

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📈

Analytics capability

3-5 years of experience in analytics or workforce management.

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🤝

Stakeholder collaboration

Demonstrated ability to collaborate and influence key business stakeholders.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Retail banking experience
Proven experience in Retail Banking environments, enhancing customer insights.

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Analytics capability
3-5 years of experience in analytics or workforce management.

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Stakeholder collaboration
Demonstrated ability to collaborate and influence key business stakeholders.

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Technical skills
Experience with PowerBI, Tableau, Excel for data visualization.

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Problem-solving skills
Strong analytical skills for data-driven decision-making and process optimization.

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A meaningful career starts with a match

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