About the job
This job is about leading the Mobility Customer Experience team at Uber, focusing on enhancing support for riders and drivers. The impact of this role is significant, as it drives operational efficiency and superior support quality by tackling fraud and waste. The team values collaboration and innovation, encouraging a self-starter mindset to shape the future of the support experience.
You'll be responsible for
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Leading strategic planning
Lead regional business planning and reviews for APAC leadership, ensuring alignment with global insights.📉
Optimising financial performance
Own and optimise financial performance by leveraging cost-effectiveness levers and cross-functional collaboration.⚙️
Driving defect reduction
Lead initiatives to reduce customer defects using data-driven insights from various teams.What we're looking for
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Business planning experience
Proven track record in designing and scaling business planning cycles.View
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Cross-functional collaboration
Professional experience in Strategy, Ops, Consulting, or Finance.View
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Communication skills
Above average verbal and written skills to influence stakeholders.View
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