Monash University23 followers37 jobs

Student Complaints Adviser

Mid levelFull-timeHybridClayton VIC 3168, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Student Complaints Adviser plays a vital role in ensuring that student complaints are handled effectively at Monash University. This position involves conducting thorough investigations, preparing detailed reports, and coordinating services to uphold the university's standards. The team thrives on collaboration and inclusivity, creating an environment where everyone can contribute to positive student experiences.

You'll be responsible for

🔍

Conducting investigations

Undertaking comprehensive investigations into student complaints and preparing reports.
✉️

Preparing communications

Drafting communications and outcomes related to student complaint matters.
⚙️

Coordinating services

Coordinating the delivery of specialist services in accordance with best practices and university policies.

Key criteria

📚

Degree qualification

Relevant degree qualification in a related field is essential.

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🕵️‍♂️

Experience with student complaints

Demonstrated experience handling university student complaint processes.

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📊

Report preparation skills

Proven ability to prepare comprehensive reports and communications.

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View more

Meet the team

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4 criteria for this job
Degree qualification
Relevant degree qualification in a related field is essential.

View

Experience with student complaints
Demonstrated experience handling university student complaint processes.

View

Report preparation skills
Proven ability to prepare comprehensive reports and communications.

View

Investigation experience
Experience conducting thorough investigations into complaints.

View

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