Student Service Officer
About the job
As a Student Service Officer at the University of Wollongong (UOW), you will have the opportunity to make a meaningful impact by supporting student success through high-quality, student-centred services. This part-time job offers consistent weekday hours, making it perfect for those seeking a balance between work and life. Within the AskUOW team, you will provide accurate information, resolve enquiries, and connect students with specialist support, creating a positive experience throughout their university journey.
You'll be responsible for
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Delivering exceptional customer service
Providing support across multiple service channels to ensure a positive experience for students.🔍
Resolving student enquiries
Triage and resolve student enquiries to ensure timely and accurate outcomes.📈
Contributing to continuous improvement
Participating in initiatives that enhance the student experience and knowledge resources.Key criteria
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Customer service experience
Demonstrated experience delivering high-quality customer service.View
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Communication skills
Strong communication skills for engaging diverse individuals effectively.View
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Organisational skills
Proven ability to prioritise tasks and meet deadlines efficiently.View
