About the job
As the Help Centre Coordinator at Guzman y Gomez Mexican Kitchen, you will be the go-to person for restaurants across a fast-growing food brand. Your work will have a real, visible impact as you resolve supply chain and operational enquiries, ensuring that every restaurant gets what they need. Join a close-knit team in a vibrant support office where collaboration and problem-solving are at the heart of everything you do.
You'll be responsible for
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Answering restaurant enquiries
Answer restaurant enquiries through Zendesk in a professional, friendly and efficient manner.✅
Resolving operations tickets
Resolve operations tickets, or escalate with the groundwork done and information captured.📢
Communicating with restaurants and suppliers
Communicate proactively with restaurants and suppliers to resolve supply and quality issues.Key criteria
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Customer service experience
Proven experience in customer service within a fast-paced environment.View
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Zendesk proficiency
Demonstrated experience using Zendesk for ticket management and support.View
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Data reporting skills
Experience providing insights through weekly and monthly reporting.View
