Louis Dreyfus Company17 jobs

Support Analyst

Mid levelFull-timeHybridToowoomba QLD, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Support Analyst position at Louis Dreyfus Company is all about delivering first-line IT support and maintaining a secure, reliable technology environment. This job plays a crucial role in ensuring that both office and site-based users have the support they need to thrive. The team values collaboration and is committed to creating a positive and inclusive work environment.

You'll be responsible for

🛠️

Providing IT support

Delivering first-line IT support for incidents and service requests to ensure user satisfaction.
⚙️

Installing and configuring devices

Setting up and supporting end-user devices and systems for optimal performance.
🔑

Managing user access

Overseeing onboarding/offboarding processes and maintaining user access to systems.

Key criteria

💻

IT support experience

2–3+ years in IT support or service desk roles.

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🖥️

Windows and Microsoft 365 knowledge

Proven experience with Windows and Microsoft 365 environments.

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🔧

Troubleshooting skills

Demonstrated ability to diagnose and resolve technical issues.

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View more

Meet the team

About the company

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5 criteria for this job
IT support experience
2–3+ years in IT support or service desk roles.

View

Windows and Microsoft 365 knowledge
Proven experience with Windows and Microsoft 365 environments.

View

Troubleshooting skills
Demonstrated ability to diagnose and resolve technical issues.

View

ITSM systems familiarity
Experience with ticketing and IT service management systems.

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IT-related qualification
Possession of an IT-related qualification is preferred.

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