NSW Department of Customer Service
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Support Officer

JuniorMid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 5 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role plays a crucial part in providing a processing service for over 250 agencies, ensuring fair and balanced decisions while keeping customers at the heart of the process. The team values collaboration and flexibility, allowing members to work autonomously while staying connected with colleagues.

You'll be responsible for

📞

Responding to inbound fine reviews

Handling customer inquiries related to fine reviews in accordance with road rules and guidelines.
🤝

Engaging with customers

Calling customers to discuss their situations and enhance their overall experience.
💻

Working autonomously in a virtual environment

Maintaining engagement with peers and management while working independently from various locations.

Key criteria

📝

Attention to detail

Demonstrated ability to maintain accuracy in documentation.

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💬

Communication skills

Proven written and verbal communication skills for customer interactions.

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🔍

Problem-solving experience

Experience investigating complex matters and providing solutions.

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5 criteria for this job
Attention to detail
Demonstrated ability to maintain accuracy in documentation.

View

Communication skills
Proven written and verbal communication skills for customer interactions.

View

Problem-solving experience
Experience investigating complex matters and providing solutions.

View

Decision-making ability
Demonstrated ability to make fair and balanced decisions.

View

Process interpretation skills
Ability to understand and interpret internal processes effectively.

View

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