Support Technician
About the job
As a Support Technician at CardioScan, you'll play a vital role in providing technical support across global operations. This position offers a fantastic opportunity to collaborate with various teams while ensuring customer satisfaction remains high. The supportive team environment values problem-solving and initiative, making it a great fit for those looking to grow in a fast-paced MedTech business.
You'll be responsible for
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Providing technical support
Being the first point of contact for technical support across CardioScan's global operations, resolving requests from both external customers and internal employees.🤝
Collaborating with teams
Working closely with IT, Development, Biomed, Clinical Services, and Sales teams to resolve incidents and fulfill service requests.😊
Maintaining customer satisfaction
Ensuring high customer satisfaction by effectively handling support requests and inquiries.Key criteria
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Helpdesk experience
2+ years in helpdesk or technical support roles.View
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Phone support skills
Proven ability to handle inbound and outbound calls.View
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Windows support knowledge
Experience supporting Windows environments and Microsoft 365.View
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