CardioScan
5 jobs

Support Technician

JuniorMid levelFull-timeHybridCamberwell VIC 3124, AustraliaPosted 3 months agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

As a Support Technician at CardioScan, you'll play a vital role in providing technical support across global operations. This position offers a fantastic opportunity to collaborate with various teams while ensuring customer satisfaction remains high. The supportive team environment values problem-solving and initiative, making it a great fit for those looking to grow in a fast-paced MedTech business.

You'll be responsible for

📞

Providing technical support

Being the first point of contact for technical support across CardioScan's global operations, resolving requests from both external customers and internal employees.
🤝

Collaborating with teams

Working closely with IT, Development, Biomed, Clinical Services, and Sales teams to resolve incidents and fulfill service requests.
😊

Maintaining customer satisfaction

Ensuring high customer satisfaction by effectively handling support requests and inquiries.

Key criteria

💻

Helpdesk experience

2+ years in helpdesk or technical support roles.

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📞

Phone support skills

Proven ability to handle inbound and outbound calls.

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🖥️

Windows support knowledge

Experience supporting Windows environments and Microsoft 365.

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View more

Meet the team

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5 criteria for this job
Helpdesk experience
2+ years in helpdesk or technical support roles.

View

Phone support skills
Proven ability to handle inbound and outbound calls.

View

Windows support knowledge
Experience supporting Windows environments and Microsoft 365.

View

Customer service mindset
Demonstrated focus on customer satisfaction in high-pressure situations.

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Troubleshooting skills
Proven problem-solving instincts for technical issues.

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