BDO Australia15 followers64 jobs

Systems Administrator (Dynamics 365)

Mid levelFull-timeHybridBrisbane QLD, AustraliaSoftware engineeringCustomer support operationsIT supportPosted 3 months ago
View your fit0 of 9 criteria met

About the job

The Systems Administrator job at BDO Australia focuses on supporting the effective operation and optimisation of the Dynamics 365 platform. This role is crucial in ensuring that users receive the support they need while maintaining system integrity and performance. BDO fosters a collaborative and inclusive environment, encouraging team members to grow and develop their skills.

You'll be responsible for

📞

Providing user support and managing tickets

Acting as the first point of contact for Dynamics 365 CRM end-user queries and providing guidance and training.
⚙️

Administering and troubleshooting systems

Diagnosing and resolving complex system issues, administering user accounts, and configuring business units and workflows.
🔍

Monitoring system health and maintenance

Proactively monitoring system health, performing preventative maintenance, and supporting backup validation.

Skills you'll need

💻

Dynamics 365 expertise

Strong understanding and experience with Dynamics 365 CRM, including its functionalities and features.
🧑‍🏫

User support and training

Ability to provide clear guidance and training to users, helping them navigate system functionalities effectively.
🔧

Troubleshooting skills

Proficient in diagnosing and resolving complex system issues, ensuring smooth operation and user satisfaction.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Dynamics 365 experience
Proven experience supporting and administering Dynamics 365 CRM systems.

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Advanced troubleshooting skills
Demonstrated ability to diagnose and resolve complex system issues.

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User support expertise
Experience providing user guidance and training for system navigation.

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Documentation proficiency
Skilled in creating and maintaining user guides and knowledge base content.

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Compliance and security knowledge
Understanding of CRM compliance with internal policies and regulations.

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