TAFE NSW5 followers29 jobs

Systems Support Administrator

Mid levelFull-timeHybridNewcastle NSW, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Systems Support Administrator job at TAFE NSW is all about making a life-changing impact through exceptional customer service. This dynamic role involves being the first point of contact for staff inquiries, troubleshooting issues, and ensuring a smooth experience for users. Working within a supportive team, you will have the opportunity to innovate and contribute to improving processes while enjoying a collaborative and flexible work environment.

Meet the team

About the company

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You'll be responsible for

📞

Providing support

Acting as the first point of contact for staff enquiries, offering clear guidance and practical support.
📚

Maintaining records

Keeping accurate records and documentation to ensure knowledge is easily shared across the team.
🔧

Improving processes

Identifying opportunities to streamline processes and enhance service delivery.

Key criteria

🗂️

Experience with customer support

Demonstrated experience in providing effective customer support.

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📝

Strong documentation skills

Proven ability to maintain accurate records and document processes.

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🔍

Problem-solving skills

Experience troubleshooting and resolving issues efficiently.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience with customer support
Demonstrated experience in providing effective customer support.

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Strong documentation skills
Proven ability to maintain accurate records and document processes.

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Problem-solving skills
Experience troubleshooting and resolving issues efficiently.

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Prioritisation abilities
Demonstrated experience managing multiple requests and deadlines.

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Familiarity with IT systems
Experience with platforms like PageUp or ServiceNow is preferred.

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