Flight Centre Travel Group3 followers13 jobs

Team Leader ( Cruiseabout) - Camberwell, VIC

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 4 months agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about leading a team aboard the XXXX Store, where passion for cruise holidays transforms into unforgettable experiences. The impact of this job is significant, as it helps create memorable journeys for customers while achieving sales goals. The team thrives on collaboration and inclusivity, making it a great place to grow and succeed together.

You'll be responsible for

📝

Quoting and booking cruise packages

Quoting, booking and invoicing cruise bookings and packages to ensure customer satisfaction
📈

Meeting sales targets

Ensure that KPIs are met, meeting and exceeding monthly sales targets
📞

Handling inquiries

Support and handle walk-in, email & telephone inquiries efficiently and accurately

Key criteria

🚢

Customer service and sales experience

Proven experience in customer service with sales targets met.

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🌍

Cruise or travel industry experience

Minimum 2 years in retail or wholesale within the cruise sector.

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🛠️

GDS proficiency

Demonstrated experience using Global Distribution Systems.

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Meet the team

About the company

Apply on Flight Centre Travel Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service and sales experience
Proven experience in customer service with sales targets met.

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Cruise or travel industry experience
Minimum 2 years in retail or wholesale within the cruise sector.

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GDS proficiency
Demonstrated experience using Global Distribution Systems.

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Problem-solving skills
Adept at resolving issues and thriving under pressure.

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Organizational skills
Highly motivated with efficient task management capabilities.

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