Team Leader - Disability Gateway
About the job
As a Team Leader - Disability Gateway, you will have the incredible opportunity to lead and motivate a dedicated team of Community Service Consultants. Your role is vital in ensuring that high-quality, person-centred services are delivered in a supportive and engaging environment. The team thrives on collaboration, continuous improvement, and fostering a positive culture aligned with the organisation's values.
You'll be responsible for
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Leading a team
Leading and supporting a team of approximately 10–12 Community Service Consultants in a hybrid and remote working environment.📊
Monitoring operations
Monitoring and managing contact centre operations, including call queues, service delivery metrics and team KPIs, to ensure timely and high-quality service delivery.🌱
Coaching and development
Coaching and developing team members, including supporting senior staff to build leadership capability.Key criteria
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Demonstrated leadership experience
Experience leading teams in disability services or community environments.View
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Contact centre operations knowledge
Understanding of high-volume contact centre metrics and service delivery.View
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Coaching and development skills
Proven ability to empower and develop team members effectively.View
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