Marsh McLennan
Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 4 months ago
About the job
As a Team Leader at EML, you will play a vital role in leading a team of Impairment Benefit Specialists and Whole Person Impairment Specialists. Your work will directly impact individuals' lives, helping them navigate their return-to-work journey. EML values a collaborative and inclusive culture, ensuring that every team member feels supported and empowered to grow in their career.
You'll be responsible for
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Achieving performance targets
Ensuring team members achieve performance and KRA targets as set out under the BU performance framework.🤝
Fostering a customer-centric model
Utilising appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.🚀
Driving continuous improvement
Driving continuous improvement and innovation while maintaining awareness of industry developments and trends.What we're looking for
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Leadership experience in impairment benefits
Demonstrated experience leading teams in the Victorian Workers Compensation scheme.View fit
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Understanding of performance measures
Strong grasp of contractual requirements for Victorian WorkSafe Agents.View fit
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Team management skills
Experience managing teams of 5-10 individuals effectively.View fit
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