MUFG Pension & Market Services3 followers11 jobs

Team Leader

Mid levelSeniorFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 7 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about leading a dynamic team of Customer Service Officers in a fast-paced contact centre environment. By focusing on team engagement and performance improvement, you will play a crucial role in delivering exceptional service and ensuring high-quality outcomes for members and clients. Collaboration with peers and stakeholders is key, as you work together to drive continuous improvement and foster a high-performance culture.

You'll be responsible for

🏆

Leading and coaching a team

Lead, coach and develop a team of Customer Service Officers to achieve and exceed service and performance targets.
🚀

Driving performance uplift

Drive performance uplift through regular coaching, call monitoring, feedback and capability development.
🔄

Championing continuous improvement

Champion continuous improvement initiatives to enhance customer experience, efficiency and service quality.

Key criteria

👥

People leadership experience

Demonstrated experience leading teams in a superannuation or contact centre environment.

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📈

Performance improvement track record

Proven history of driving team performance uplift and engagement.

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📚

Understanding of financial services

Solid grasp of superannuation, insurance, and financial services frameworks.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
People leadership experience
Demonstrated experience leading teams in a superannuation or contact centre environment.

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Performance improvement track record
Proven history of driving team performance uplift and engagement.

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Understanding of financial services
Solid grasp of superannuation, insurance, and financial services frameworks.

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Excellent communication skills
Ability to engage and influence stakeholders at all levels.

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Relevant qualifications
Possession of RG146, ASFA certification, or equivalent industry experience.

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