About the job
The job is about leading a dynamic team of Residential Credit Assessors at ING, where the focus is on empowering people to excel in their financial journeys. This position plays a crucial role in shaping the future of home lending by driving strategic change and fostering a culture of excellence. Collaboration and innovation are at the heart of how the team operates, ensuring that everyone contributes to delivering outstanding customer experiences.
You'll be responsible for
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Leading and developing a team
Lead, coach and develop a team of Residential Credit Assessors, building a high-performance and risk-aware culture.📈
Managing operations and service levels
Manage day-to-day operations, workflow, service levels and quality outcomes to deliver exceptional customer and broker experiences.📚
Supporting credit capability development
Support the development of credit capability across the team through coaching, mentoring and delegated authority development.Key criteria
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Experience leading operational teams
Demonstrated experience leading large operational teams in financial services.View
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Residential lending expertise
Proven experience in residential lending and credit assessment functions.View
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Stakeholder management skills
Strong ability to build trusted relationships across multiple business areas.View
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