TAL Australia4 followers36 jobs

Team Manager

Mid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 6 days ago
View your fit0 of 9 criteria met

About the job

This job is about leading a team of Claims professionals at TAL, a leading life insurer in Australia. The role is crucial in delivering high-quality, customer-focused claims outcomes while ensuring compliance with risk and regulatory obligations. The team thrives on collaboration, flexibility, and inclusivity, creating a supportive environment where everyone can grow and make a real difference in the lives of Australians.

You'll be responsible for

📊

Taking accountability for the team’s Life Claims portfolio

Ensuring high-quality customer service, accurate policy-based assessments, effective return-to-health outcomes, and controlled claims costs through best-practice claims management.
🛠️

Managing and resolving escalated customer complaints

Driving continuous improvement in service quality and customer outcomes.
📅

Overseeing day-to-day operational management

Including workload allocation, performance monitoring, resource planning, team communication, and use of reporting to ensure effective service delivery.

Skills you'll need

👥

Team management

Proven capability in operational and people management, ensuring the team is well-supported and developed.
🗣️

Communication skills

Excellent verbal and written communication skills, including presentation skills to effectively convey information.
📚

Insurance industry knowledge

Strong knowledge of the insurance industry, particularly in Life Insurance, to guide the team effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
2+ years in team management
Experience leading teams in financial services or insurance.

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Strong insurance industry knowledge
Proven understanding of life insurance principles and practices.

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Operational and people management skills
Demonstrated capability in managing operations and developing teams.

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Excellent communication skills
Strong verbal and written communication, including presentations.

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Relevant tertiary qualifications
Qualifications in Business, Commerce, Health, or Allied Health preferred.

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