TAL Australia5 followers42 jobs

Team Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about leading the Claims Team at TAL, where you will guide your team to deliver compassionate and customer-focused claims experiences. Your impact will be significant, as you help ensure that customers receive the support they need during challenging times. The team thrives on collaboration, continuous improvement, and a culture of inclusion, making it a great place to grow and make a difference.

You'll be responsible for

📈

Owning claims portfolio performance

Delivering timely, fair and customer-focused outcomes while managing costs and return-to-health results.
🌟

Leading and developing a team

Coaching, capability uplift and performance management to ensure high performance.
🔍

Resolving complex claims

Achieving balanced, high-quality outcomes for customers and the business.

Key criteria

📊

Claims process knowledge

Solid understanding of insurance claims processes, ideally in life insurance.

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👥

Team leadership experience

Proven experience leading high-performing teams in a claims environment.

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⚖️

Regulatory compliance knowledge

Knowledge of regulatory and compliance requirements in the insurance industry.

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View more

Meet the team

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5 criteria for this job
Claims process knowledge
Solid understanding of insurance claims processes, ideally in life insurance.

View

Team leadership experience
Proven experience leading high-performing teams in a claims environment.

View

Regulatory compliance knowledge
Knowledge of regulatory and compliance requirements in the insurance industry.

View

Performance management skills
Demonstrated ability to manage operations and drive team performance effectively.

View

Strong communication skills
Ability to engage and influence stakeholders confidently and effectively.

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