Monday.com
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Tech Touch CSM

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 12 minutes ago
Pending fitX of Y criteria met

About the job

The Tech Customer Success Manager (CSM) at monday.com plays a vital role in empowering teams to achieve their goals. This job focuses on delivering strategic expertise and driving proactive customer engagement through a blend of AI-powered insights and human connection. The team thrives on collaboration, transparency, and ownership, creating an environment where everyone is encouraged to shape the future of work.

You'll be responsible for

📈

Supporting Sales on-demand

Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
🔧

Executing high-impact consultations

Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
📊

Driving proactive engagement

Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.

Key criteria

📊

B2B customer success experience

1-2+ years in B2B customer success or customer-facing roles.

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🔄

Context-switching ability

Proven ability to manage multiple accounts at different stages.

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🤝

Cross-functional collaboration skills

Experience working with Sales teams to drive customer success.

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Meet the team

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5 criteria for this job
B2B customer success experience
1-2+ years in B2B customer success or customer-facing roles.

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Context-switching ability
Proven ability to manage multiple accounts at different stages.

View

Cross-functional collaboration skills
Experience working with Sales teams to drive customer success.

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Strong communication skills
Superb written and verbal communication for effective engagement.

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Proactive mindset
Ability to identify signals and initiate value-driven conversations.

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