About the job
The Tech Customer Success Manager (CSM) at monday.com plays a vital role in empowering teams to achieve their goals. This job focuses on delivering strategic expertise and driving proactive customer engagement through a blend of AI-powered insights and human connection. The team thrives on collaboration, transparency, and ownership, creating an environment where everyone is encouraged to shape the future of work.
You'll be responsible for
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Supporting Sales on-demand
Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.🔧
Executing high-impact consultations
Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.📊
Driving proactive engagement
Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.Key criteria
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B2B customer success experience
1-2+ years in B2B customer success or customer-facing roles.View
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Context-switching ability
Proven ability to manage multiple accounts at different stages.View
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Cross-functional collaboration skills
Experience working with Sales teams to drive customer success.View
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