Monday.com9 followers5 jobs

Tech Touch CSM

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Tech Customer Success Manager (CSM) at monday.com plays a vital role in empowering teams to achieve their goals. This job focuses on delivering strategic expertise and driving proactive customer engagement through a blend of AI-powered insights and human connection. The team thrives on collaboration, transparency, and ownership, creating an environment where everyone is encouraged to shape the future of work.

You'll be responsible for

📈

Supporting Sales on-demand

Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
🔧

Executing high-impact consultations

Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
📊

Driving proactive engagement

Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.

Key criteria

📊

B2B customer success experience

1-2+ years in B2B customer success or customer-facing roles.

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🔄

Context-switching ability

Proven ability to manage multiple accounts at different stages.

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🤝

Cross-functional collaboration skills

Experience working with Sales teams to drive customer success.

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View more

Meet the team

About the company

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5 criteria for this job
B2B customer success experience
1-2+ years in B2B customer success or customer-facing roles.

View

Context-switching ability
Proven ability to manage multiple accounts at different stages.

View

Cross-functional collaboration skills
Experience working with Sales teams to drive customer success.

View

Strong communication skills
Superb written and verbal communication for effective engagement.

View

Proactive mindset
Ability to identify signals and initiate value-driven conversations.

View

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