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Technical Business Analyst

Mid levelContractHybridMelbourne VIC, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Technical Business Analyst with a focus on ServiceNow, where you will play a crucial role in supporting ITSM uplift and driving continuous improvement. Your expertise will help enhance Incident, Problem, and Change processes, making a significant impact on the organization. The team values collaboration and is committed to creating an inclusive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

🔍

Leading analysis for ServiceNow projects

Lead end-to-end analysis for ServiceNow implementation and enhancement projects, ensuring alignment with business needs.
🔧

Driving process improvements

Drive improvements across Incident, Problem, and Change processes, including future-state design and documentation.
📚

Supporting training and change management

Support training, onboarding, and change management activities to ensure successful adoption of new processes.

Key criteria

🔍

ServiceNow experience

Proven experience with ServiceNow modules and workflows.

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📊

ITIL knowledge

Solid understanding of ITIL processes, especially Incident, Problem, and Change.

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📝

Business analysis skills

Experience running workshops and writing clear documentation.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
ServiceNow experience
Proven experience with ServiceNow modules and workflows.

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ITIL knowledge
Solid understanding of ITIL processes, especially Incident, Problem, and Change.

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Business analysis skills
Experience running workshops and writing clear documentation.

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Stakeholder influence
Ability to translate technical details into business-friendly language.

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KPI definition
Experience defining KPIs and service health metrics.

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