Technical Business Analyst
About the job
This job is about being a Technical Business Analyst with a focus on ServiceNow, where you will play a crucial role in supporting ITSM uplift and driving continuous improvement. Your expertise will help enhance Incident, Problem, and Change processes, making a significant impact on the organization. The team values collaboration and is committed to creating an inclusive environment where everyone can thrive.
You'll be responsible for
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Leading analysis for ServiceNow projects
Lead end-to-end analysis for ServiceNow implementation and enhancement projects, ensuring alignment with business needs.🔧
Driving process improvements
Drive improvements across Incident, Problem, and Change processes, including future-state design and documentation.📚
Supporting training and change management
Support training, onboarding, and change management activities to ensure successful adoption of new processes.Key criteria
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ServiceNow experience
Proven experience with ServiceNow modules and workflows.View
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ITIL knowledge
Solid understanding of ITIL processes, especially Incident, Problem, and Change.View
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Business analysis skills
Experience running workshops and writing clear documentation.View
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