Technical Operations Manager
About the job
As a Technical Operations Manager at Toyota, you will play a pivotal role in delivering high-level technical support to Dealers, ensuring customer satisfaction and strong business performance. This position offers a unique opportunity to engage with the field through regular travel across metro and regional NSW, making a significant impact on the Toyota community. The team values collaboration, innovation, and a commitment to excellence, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Providing Technical Support
Delivering direct technical support activities to Toyota and Lexus dealers to drive customer satisfaction and ensure Fix It Right standards.🔍
Implementing Processes
Implementing processes and procedures to monitor, report, and resolve field issues to achieve Early Detection Early Resolution (EDER).📚
Training Dealer Staff
Preparing and delivering training to dealer staff to ensure skill improvement and technical knowledge enhancement.Key criteria
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Licensed Mechanic qualification
Formal qualification as a licensed Mechanic or equivalent required.View
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5+ years automotive experience
Significant experience in the automotive industry is essential.View
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Project management experience
Proven experience managing projects effectively.View
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