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Technical Quality Manager(TQM)/Success Plan Manager(SPM)

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Technical Quality Manager/Success Plan Manager at SAP is a pivotal job that focuses on ensuring customers achieve measurable outcomes from their SAP investments. By collaborating with various teams, this job drives a coordinated, outcome-driven customer experience. The team values personal growth, well-being, and a culture of inclusion, making it a fantastic place for individuals to thrive and contribute.

Meet the team

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You'll be responsible for

📋

Owning customer service plans

Own the end-to-end execution of customer Service Plans across the customer lifecycle, ensuring structured delivery of outcomes, adoption, and value realization.
🛠️

Acting as a trusted advisor

Act as a trusted advisor to customer IT and business leadership, guiding decision-making across transformation, adoption, and optimization initiatives.
📅

Leading governance cadence

Establish, lead, and maintain governance cadence including executive steering committees, quarterly business reviews, and ongoing status and value reporting.

Key criteria

🛠️

SAP solution architecture knowledge

Experience with SAP business and technical solutions across enterprise and cloud.

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📊

Customer engagement experience

Demonstrated experience managing customer-facing engagements effectively.

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📈

Quality management frameworks

Knowledge of SAP projects, quality management, and value management frameworks.

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4 criteria for this job
SAP solution architecture knowledge
Experience with SAP business and technical solutions across enterprise and cloud.

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Customer engagement experience
Demonstrated experience managing customer-facing engagements effectively.

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Quality management frameworks
Knowledge of SAP projects, quality management, and value management frameworks.

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Influencing skills
Proven ability to influence outcomes across matrixed organizations.

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