Technical Services Analyst
About the job
This Technical Services Analyst job at Healius is all about making a meaningful impact on the health of Australians through technology. You will play a crucial role in maintaining and supporting the organization's technology infrastructure, ensuring seamless operations and exceptional user support. The team thrives on collaboration and is dedicated to continuous improvement, making it an exciting opportunity for anyone looking to grow in their IT career.
You'll be responsible for
🔧
Maintaining technology infrastructure
Maintaining the technology infrastructure, including local networks, security systems, servers, backup systems, and organizational devices.🛠️
Providing technical support
Providing first and second-level support for hardware, software, and network issues for end users, diagnosing and escalating complex problems as needed.📋
Managing service requests
Prioritizing and managing service requests and incidents in the ticketing system, ensuring timely resolution and accurate documentation of issues and solutions.Key criteria
💻
2-4 years of IT experience
Proven experience in technical support or IT services.View
🔧
Technical knowledge of systems
Solid understanding of networks, applications, and operating systems.View
📊
Experience with ITSM tools
Familiarity with ticketing systems like HaloITSM or JIRA.View
View more
