Technical Support Analyst
About the job
The Technical Support Analyst job at Super Retail Group is all about inspiring and equipping everyone to live their passion every day! This position plays a crucial role in providing exceptional technical support and service to customers, ensuring a seamless experience. The team thrives in a collaborative environment, where innovation and continuous improvement are celebrated.
You'll be responsible for
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Providing technical support
Acting as the first point of contact for technical support and providing prompt assistance through various channels.📦
Managing technology assets
Effectively managing technology assets throughout their lifecycle.🤝
Collaborating with the team
Working collaboratively in a fast-paced environment to ensure a seamless support experience.Key criteria
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IT support experience
Demonstrated experience in an IT support or service desk environment.View
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Network troubleshooting knowledge
Understanding of basic network troubleshooting and topology concepts.View
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Hybrid cloud familiarity
Experience with Azure AD, O365, and AWS environments.View
