Microsoft
Mid levelFull-timeHybridRemoteMelbourne VIC, AustraliaCustomer service and supportSoftware engineeringIT supportPosted 3 months ago
View your fit0 of 9 criteria met
About the job
The Customer Advocate job at Zendesk is all about creating exceptional customer experiences through their powerful platform. This position plays a crucial role in helping customers navigate their support operations across various channels, ensuring they receive the best assistance possible. The team thrives on collaboration, learning, and celebrating successes together, making it a vibrant and supportive environment for growth.
You'll be responsible for
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Responding to customer queries
Act as the first point of contact for all customer inquiries related to Zendesk's platform, providing timely and effective support.🗺️
Owning the customer experience
Lead customers through their journey, helping them identify their needs and guiding them to resolution with minimal effort.🤝
Collaborating with internal teams
Work closely with colleagues across the organization to gather information and provide comprehensive support to customers.What we're looking for
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4-6 years of technical support experience
Experience providing phone, email, and live chat support for Software/SaaS products.View fit
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Proficiency with technical tools
Experience with JavaScript, APIs, integrations, and analytics tools.View fit
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Strong relationship-building skills
Ability to connect with a diverse global customer base across various channels.View fit
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