Deputy
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Technical Support Engineer - Tier 3

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

This job is about being a Technical Support Engineer at Deputy, a global SaaS workforce management company. You'll play a vital role in providing advanced technical support and troubleshooting for complex customer issues, ensuring that businesses thrive while their teams are engaged and happy. The team values collaboration and innovation, especially as they embrace AI tools to enhance their work.

You'll be responsible for

🛠️

Providing advanced technical support

Provide advanced technical support for the Deputy ecosystem and related integrations, ensuring customer satisfaction.
🔧

Troubleshooting complex issues

Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations.
🤝

Collaborating with teams

Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour, driving customer outcomes.

Key criteria

🛠️

SaaS technical support experience

5+ years supporting SaaS platforms in a technical support environment.

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🔍

Troubleshooting skills

Proven skills in debugging APIs, integrations, and web technologies.

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📊

Analytical capabilities

Strong analytical skills for technical issue investigation and root cause analysis.

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View more

Meet the team

About the company

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5 criteria for this job
SaaS technical support experience
5+ years supporting SaaS platforms in a technical support environment.

View

Troubleshooting skills
Proven skills in debugging APIs, integrations, and web technologies.

View

Analytical capabilities
Strong analytical skills for technical issue investigation and root cause analysis.

View

Cross-functional collaboration
Experience working with Engineering, Product, and Customer Success teams.

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Technical documentation skills
Ability to maintain clear and accurate technical documentation.

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