Doordash
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Technical Support Representative, In-Store

JuniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Technical Support Team at SevenRooms, part of DoorDash’s Customer Experience and Support Ops organization, is dedicated to providing exceptional support to hospitality operators worldwide. This job is crucial in ensuring that when challenges arise, there’s always a knowledgeable and empathetic person ready to assist. Team members work collaboratively across various communication channels to create seamless experiences, all while supporting a 24/7 operation that prioritizes merchant success.

You'll be responsible for

📞

Supporting customers via email, phone, and chat

Promptly responding to customer inquiries and resolving issues efficiently and with care.
📈

Providing strategic solutions

Delivering tailored setups and guidance to help customers maximize their investment in the platform.
📝

Documenting resolutions

Recording issue resolutions and steps taken to ensure clear documentation across all client interactions.

Key criteria

📞

Customer support experience (1+ year)

Demonstrated experience in high-impact, customer-facing support roles.

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🛠️

Technical knowledge of hospitality tech

Familiarity with tools like Zendesk, Jira, or Salesforce.

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🤝

Strong communication skills

Proven ability to communicate effectively in writing and over the phone.

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View more

Meet the team

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5 criteria for this job
Customer support experience (1+ year)
Demonstrated experience in high-impact, customer-facing support roles.

View

Technical knowledge of hospitality tech
Familiarity with tools like Zendesk, Jira, or Salesforce.

View

Strong communication skills
Proven ability to communicate effectively in writing and over the phone.

View

Analytical and problem-solving skills
Resourceful mindset with sharp problem-solving capabilities.

View

Collaborative team player
Positive attitude thriving in fast-paced, team-oriented environments.

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