Epworth3 followers15 jobs

Technology Support Specialist - Onsite (Geelong)

Mid levelFull-timeOfficeRichmond VIC 3121, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

This job is all about ensuring that technology services at Epworth HealthCare's Geelong hospital run smoothly and efficiently. By providing exceptional support to medical professionals and fostering a customer-centred culture, you will play a vital role in enhancing patient care and operational readiness. The team thrives on collaboration and inclusivity, creating an environment where everyone feels valued and empowered.

You'll be responsible for

🏥

Providing on-site support

Delivering visible, on-site support at the Geelong hospital to ensure technology services operate reliably and efficiently.
👩‍⚕️

Delivering exceptional support to doctors

Ensuring technology is ready for surgeries and consultations, contributing to safe and efficient patient care.
🤝

Championing a customer-centred service culture

Ensuring all staff receive timely support and that onboarding experiences are seamless for new employees and doctors.

Key criteria

💻

IT qualifications and experience

Certificate IV or Diploma in IT or equivalent experience.

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🛠️

End-user support experience

Demonstrated experience in complex, multi-site environments.

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📜

ITIL Foundation certification

Certification or equivalent service management training is essential.

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Meet the team

About the company

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5 criteria for this job
IT qualifications and experience
Certificate IV or Diploma in IT or equivalent experience.

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End-user support experience
Demonstrated experience in complex, multi-site environments.

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ITIL Foundation certification
Certification or equivalent service management training is essential.

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Hands-on technology support
Experience supporting Windows environments and mobile devices.

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Collaboration with ICT teams
Experience coordinating with teams to resolve incidents.

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