About the job
Join a dynamic team at AGL as a Telephony Operations Manager, where you will play a pivotal role in transforming customer interactions through innovative telephony solutions. This position is crucial for enhancing customer experience and operational efficiency, contributing to a sustainable energy future. AGL values inclusivity, respect, and continuous learning, creating a supportive environment for your career growth.
You'll be responsible for
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Inspiring and developing teams
Inspiring, developing, and uniting a specialist Telephony & Dialler team, fostering a collaborative 'one-team' culture across Customer Markets and Operational Services.📈
Leading telephony strategy
Being the primary voice, SMS, dialler, and IVR lead, shaping how customers connect with the business today while designing the future digital and contact strategy.🚀
Driving innovation
Driving the design, integration, and delivery of new telephony initiatives, leveraging automation, data, AI, and emerging technologies to improve customer experience and efficiency.Key criteria
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Telephony operations experience
Demonstrated experience in call centre operations and telephony systems.View
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Stakeholder management skills
Strong ability to influence and negotiate with various stakeholders.View
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Leadership experience
Proven experience leading teams and strategic planning.View
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