Telstra31 followers132 jobs

Telstra Retail: Customer Service & Sales Consultant

JuniorMid levelFull-timeHybridMelbourne VIC, Australia246-260 Bourke St, Melbourne VIC 3000, Australia124/134 Millers Rd, Altona North VIC 3025, AustraliaBox Hill VIC 3128, AustraliaAirport West VIC 3042, Australia425 Burwood Hwy, Wantirna South VIC 3152, Australia155/211 La Trobe St, Melbourne VIC 3000, Australia175 Maroondah Hwy, Ringwood VIC 3134, AustraliaBroadmeadows VIC 3047, Australia25 Main St, Greensborough VIC 3088, AustraliaPoint Cook VIC 3030, AustraliaCamberwell VIC 3124, AustraliaEpping VIC 3076, AustraliaWerribee VIC 3030, Australia235 Springvale Rd, Glen Waverley VIC 3150, AustraliaCraigieburn Central, Shop COO-06/340 Craigieburn Rd, Craigieburn VIC 3064, AustraliaShop 3052/200 Rosamond Rd, Maribyrnong VIC 3032, AustraliaShop G059/619 Doncaster Rd, Doncaster VIC 3108, AustraliaCaroline Springs VIC 3023, Australia399 Melton Hwy, Taylors Lakes VIC 3038, Australia2-50 Murray Rd, Preston VIC 3072, Australia287 Lonsdale St, Melbourne VIC 3000, Australia415 McDonalds Rd, Mill Park VIC 3082, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Telstra Retail: Customer Service & Sales Consultant job is all about creating a delightful experience for customers through exceptional service. This position plays a vital role in helping customers connect better and smarter, while also contributing to a connected future. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest knowledge to empower customers.

Meet the team

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You'll be responsible for

🌟

Delighting customers

Providing exceptional in-store customer service and ensuring a positive customer journey.
💡

Empowering customers

Identifying and recommending products and services that transform customers' telecommunications experiences.
📚

Continuous learning

Staying updated on the latest technology and products to provide informed solutions to customers.

Key criteria

🤝

Customer connection skills

Experience building rapport with diverse customers.

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📈

Sales target achievement

Proven track record of exceeding sales targets and KPIs.

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🛠️

Problem-solving aptitude

Ability to develop customised solutions for customer needs.

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A meaningful career starts with a match

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5 criteria for this job
Customer connection skills
Experience building rapport with diverse customers.

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Sales target achievement
Proven track record of exceeding sales targets and KPIs.

View

Problem-solving aptitude
Ability to develop customised solutions for customer needs.

View

Customer service experience
Demonstrated experience in a customer-facing environment.

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Growth mindset
Desire to learn and advance within the role.

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