Therapy Support Consultant
About the job
This job is all about delivering exceptional therapy support to patients using CPAP and other sleep therapies. The impact of this position is significant, as it directly contributes to patient satisfaction and retention in long-term therapy. The team values collaboration and is dedicated to providing a supportive environment for both patients and staff.
You'll be responsible for
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Delivering therapy support
Providing ongoing support to patients receiving CPAP and other sleep therapies, ensuring their needs are met and compliance is monitored.🔧
Troubleshooting customer issues
Solving customer difficulties over the phone and coordinating visits from specialists when necessary to ensure patient satisfaction.📊
Processing orders and data
Taking orders over the phone and ensuring patient details are up to date in the company information systems, facilitating smooth operations.Key criteria
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Telesales or call centre experience
Proven experience in telesales or call centre environments.View
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Document interpretation skills
Experience reading and interpreting operating instructions and manuals.View
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Computer literacy
Demonstrated proficiency in Microsoft and Google applications.View
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