Navitas27 jobs

Training & Enablement Officer

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Training & Enablement Officer plays a vital role in launching and improving the University Partnerships Australasia contact centre, focusing on domestic student recruitment. This job is all about creating impactful training and enablement frameworks that ensure high service standards and product confidence. The team thrives on collaboration and innovation, making a real difference in students' lives.

Meet the team

About the company

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You'll be responsible for

🏗️

Building training programs

Designing and delivering training, onboarding, and enablement programs for the contact centre.
✍️

Developing content

Creating scripts, guides, and quality tools to enhance service and conversion outcomes.
⭐

Ensuring service standards

Maintaining consistent service standards and a student-first ethos across inquiries.

Key criteria

📚

Training program design experience

Demonstrated experience designing training programs in service environments.

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📝

Content development skills

Proven ability to create scripts and guides for teams.

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🤝

Stakeholder engagement capability

Experience engaging with leadership and operational teams effectively.

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A meaningful career starts with a match

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4 criteria for this job
Training program design experience
Demonstrated experience designing training programs in service environments.

View

Content development skills
Proven ability to create scripts and guides for teams.

View

Stakeholder engagement capability
Experience engaging with leadership and operational teams effectively.

View

Operational change support
Experience supporting new team mobilization and operational rollouts.

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