User Services Manager
About the job
The User Services Manager at Harvey Norman plays a pivotal role in ensuring exceptional IT support for the user community. This job is all about leading a dedicated team, managing user services, and driving continuous improvement initiatives. Collaboration with senior management and cross-functional teams is key, creating an environment where everyone can thrive.
You'll be responsible for
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Leading and mentoring
Lead and mentor a team of user support staff, fostering a culture of collaboration and continuous improvement.🖥️
Managing user services
Manage the User Services Team, responsible for end user infrastructure and services, including executive and end user support.🚀
Driving vendor management
Drive vendor management, reporting, and continuous improvement initiatives for managed services.Key criteria
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10+ years in IT management
Extensive experience managing end-user support teams in large enterprises.View
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IT Service Management certifications
Relevant certifications demonstrating expertise in IT Service Management.View
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Proven stakeholder relationship skills
Ability to build strong relationships and influence key stakeholders.View
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