Yarra Ranges Council1 follower2 jobs

Venue Services Team Leader

Mid levelContractHybridMelbourne VIC, AustraliaPosted 5 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Venue Service Team Leader job is all about leading a passionate team that delivers exceptional cultural venue services across the Yarra Ranges. This role plays a vital part in ensuring visitors experience high-quality service while engaging in various activities like exhibitions, performing arts, and more. The team thrives on collaboration, communication, and a strong customer focus, making it an exciting opportunity for someone who enjoys working in a dynamic environment.

You'll be responsible for

📅

Overseeing daily operations

Managing the day-to-day activities of the Venue Service Team to ensure smooth operations and high service standards.
🌟

Fostering a customer-focused culture

Encouraging a strong emphasis on customer satisfaction and service excellence within the team.
🎉

Supporting event management

Ensuring that events are effectively supported through proper booking management and communication.

Key criteria

👥

Experience leading customer service teams

Demonstrated experience managing teams focused on customer satisfaction.

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🔗

Relationship-building skills

Strong ability to foster connections across various teams.

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🔄

Experience improving systems and processes

Proven track record of enhancing workflows and operational efficiency.

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View more

Meet the team

About the company

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5 criteria for this job
Experience leading customer service teams
Demonstrated experience managing teams focused on customer satisfaction.

View

Relationship-building skills
Strong ability to foster connections across various teams.

View

Experience improving systems and processes
Proven track record of enhancing workflows and operational efficiency.

View

Goal-setting and performance monitoring
Experience in setting objectives and tracking team performance.

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Excellent communication skills
Strong verbal and written communication abilities for effective collaboration.

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