About the job
Fetch is on a mission to provide modern pet parents with the best care for their furry friends. As a qualified veterinary surgeon, you will play a crucial role in shaping customer experiences through your clinical expertise and customer service skills. The team thrives on collaboration and innovation, working together to elevate the pet insurance landscape.
You'll be responsible for
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Assisting with onboarding
Completing pre-existing checks and reviewing clinical histories to identify any issues impacting plan cover.📞
Engaging with customers
Directly communicating with vets and pet parents to explain decisions and support through reviews.🧠
Using AI tools
Leveraging AI to reduce repetitive tasks and improve customer outcomes.Key criteria
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Veterinary qualification
Possession of a veterinary degree and relevant licensure.View
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Clinical reasoning experience
Demonstrated experience reviewing complex veterinary cases.View
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Customer communication skills
Experience engaging with customers via phone and live chat.View
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