Lexus Australia5 jobs

Warranty Advisor

JuniorMid levelFull-timeHybrid494 Grieve Parade, Altona North VIC 3025, AustraliaProfessional servicesCustomer service and supportPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Warranty Advisor job at Toyota is an exciting opportunity to join the Quality & Service Division for a 12-month max term. This role is vital in supporting the Dealer Warranty Advisors and enhancing customer satisfaction through effective warranty management. The team thrives on collaboration and innovation, ensuring a supportive environment where everyone can reach their full potential.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Assisting with daily operations

Support the Warranty Help Desk Team and the Dealer network by providing help with claim compilation, submission, and escalations through the Warranty Support System (Salesforce) and phone.
🔍

Enhancing Salesforce system

Assist in the development of the Salesforce system by improving Warranty Support System case management and reporting capabilities.
📝

Developing Warranty Bulletins

Create Warranty Bulletins to guide the Dealer network and provide support to technical teams by creating Warranty Claim Instructions for Technical Bulletins.

Key criteria

🔧

Automotive trade qualification

Possession of relevant automotive trade qualifications is essential.

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📊

Experience with Salesforce

Demonstrated experience using Salesforce for warranty management.

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🤝

Stakeholder communication skills

Proven ability to communicate effectively with diverse stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Automotive trade qualification
Possession of relevant automotive trade qualifications is essential.

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Experience with Salesforce
Demonstrated experience using Salesforce for warranty management.

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Stakeholder communication skills
Proven ability to communicate effectively with diverse stakeholders.

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Warranty administration experience
Experience in warranty administration or advisory roles is required.

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Advanced Microsoft Office skills
Strong skills in Microsoft Office Suite for reporting and analysis.

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