About the job
The Warranty Case Consultant position at Toll Group is an exciting opportunity to join a dedicated team in Brisbane, focusing on managing loss and damage claims for ADF members and government customers. This role is crucial in providing exceptional customer service and support throughout the claims process. The team thrives on collaboration and a customer-first mindset, ensuring that every interaction is meaningful and impactful.
You'll be responsible for
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Managing loss and damage claims
Manage and assess loss and damage claims from start to finish, ensuring a smooth process for customers.🔍
Investigating claims
Investigate claims, gather evidence, and make informed decisions in line with warranty schemes and business requirements.📞
Communicating outcomes
Communicate claim outcomes clearly and professionally while maintaining empathy and a customer-focused approach.Key criteria
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Customer service experience
At least 1 year in customer-facing environments.View
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Claims investigation skills
Experience gathering evidence and making informed decisions.View
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Strong communication skills
Ability to convey outcomes clearly and empathetically.View