Marriott
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Whatever Whenever Agent

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 21 hours agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Whatever/Whenever Agent position at W Brisbane is all about creating unforgettable experiences for guests. This job is crucial in delivering the unique W experience, ensuring that every moment is filled with surprise and delight. The team thrives on creativity, collaboration, and a passion for service, making it a vibrant place to work.

You'll be responsible for

📞

Handling guest requests

Efficiently managing a high volume of calls and guest requests to ensure satisfaction.
🔹

Providing information

Offering detailed information about hotel facilities and services to guests.
✨

Making recommendations

Recommending hotel features and upselling related services to enhance guest experiences.

Key criteria

📞

High-volume call handling experience

Proven experience managing a high volume of guest requests.

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🛎️

Guest service focus

Demonstrated commitment to providing exceptional guest experiences.

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🔍

Outstanding attention to detail

Experience ensuring accuracy in guest interactions and information.

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4 criteria for this job
High-volume call handling experience
Proven experience managing a high volume of guest requests.

View

Guest service focus
Demonstrated commitment to providing exceptional guest experiences.

View

Outstanding attention to detail
Experience ensuring accuracy in guest interactions and information.

View

Multi-tasking skills
Proven ability to handle multiple tasks efficiently and effectively.

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