About the job
The Services Officer job at V/Line is all about connecting Victorians through exceptional customer service and safety. As a vital part of the Customer Group, you'll engage with passengers, manage station activities, and ensure a welcoming environment. The team thrives on collaboration and adaptability, making every day an exciting opportunity to make a difference.
You'll be responsible for
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Providing customer service
Acting as the first point of contact for passengers, selling Mykis, making announcements, and ensuring a positive experience.🛡️
Managing station safety
Monitoring risks and hazards around the station, ensuring cleanliness and maintenance at all times.🚨
Handling emergencies
Working through service disruptions and emergency situations with calm professionalism, ensuring passenger safety.Key criteria
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24/7 rotating roster availability
Flexibility to work various shifts across all days.View
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Exceptional customer service experience
Demonstrated ability to engage and assist passengers effectively.View
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Strong attention to detail
Ability to identify risks and maintain station cleanliness.View
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