V/Line4 followers14 jobs

2026 Talent Community - Services Officer, South West Line

JuniorMid levelFull-timeHybridGeelong VIC 3220, AustraliaAdministrationCustomer servicePosted 2 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Services Officer job at V/Line is all about connecting Victorians through exceptional customer service and safety. As a vital part of the Customer Group, you'll engage with passengers, manage station activities, and ensure a welcoming environment. The team thrives on collaboration and adaptability, making every day an exciting opportunity to make a difference.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Providing customer service

Acting as the first point of contact for passengers, selling Mykis, making announcements, and ensuring a positive experience.
🛡️

Managing station safety

Monitoring risks and hazards around the station, ensuring cleanliness and maintenance at all times.
🚨

Handling emergencies

Working through service disruptions and emergency situations with calm professionalism, ensuring passenger safety.

Key criteria

🕒

24/7 rotating roster availability

Flexibility to work various shifts across all days.

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👥

Exceptional customer service experience

Demonstrated ability to engage and assist passengers effectively.

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🔍

Strong attention to detail

Ability to identify risks and maintain station cleanliness.

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A meaningful career starts with a match

View your fit

5 criteria for this job
24/7 rotating roster availability
Flexibility to work various shifts across all days.

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Exceptional customer service experience
Demonstrated ability to engage and assist passengers effectively.

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Strong attention to detail
Ability to identify risks and maintain station cleanliness.

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Problem-solving skills
Experience managing disruptions and emergency situations calmly.

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Valid driver’s licence
Required for potential travel to various stations.

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