Aboriginal Client Service Officer | Housing Contact Centre
About the job
The Aboriginal Client Service Officer position at Homes NSW is a fantastic opportunity for Aboriginal and Torres Strait Islander individuals passionate about supporting their communities and improving housing outcomes. This job plays a vital role in providing specialist advice and support to Aboriginal clients with complex housing needs, ensuring that services are delivered with respect and empathy. The team thrives on collaboration and is committed to creating a culturally safe and inclusive environment.
You'll be responsible for
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Providing culturally safe support
Delivering culturally safe and responsive support to Aboriginal clients, families, and communities.🔗
Connecting clients with services
Helping clients connect with appropriate housing services and advocating for their needs.📊
Maintaining accurate records
Keeping call records and client databases up to date in line with management guidelines.Key criteria
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Cultural capability
Demonstrated ability to work respectfully with Aboriginal communities.View
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Client support experience
Experience providing support to clients with complex needs.View
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Communication skills
Proven ability to communicate effectively with diverse stakeholders.View
