Account Manager (Multiple Roles Available) | Growth & Expansion
About the job
This job is about joining Simpro's dynamic Customer Success team as an Account Manager during an exciting growth phase. You'll have the opportunity to manage a large customer portfolio, drive meaningful outcomes, and contribute to the company's success in a fast-paced SaaS environment. The team values collaboration, customer-centricity, and a growth mindset, creating an environment where everyone can thrive.
You'll be responsible for
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Owning renewals & reducing churn
Manage end-to-end renewals across a large portfolio with consistency and accuracy.🌱
Identifying growth opportunities
Spot and act on expansion opportunities (users, modules, training).🤗
Building strong relationships
Translate product features into simple, tangible business outcomes.Key criteria
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Account management experience in SaaS
Demonstrated experience in Account Management or Customer Success within SaaS.View
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Proven track record in renewals
Experience managing renewals and reducing churn across 100+ accounts.View
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Growth opportunity identification
Strong ability to spot and act on expansion opportunities.View
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