Simpro Software1 follower13 jobs

Account Manager (Multiple Roles Available) | Growth & Expansion

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 4 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about joining Simpro's dynamic Customer Success team as an Account Manager during an exciting growth phase. You'll have the opportunity to manage a large customer portfolio, drive meaningful outcomes, and contribute to the company's success in a fast-paced SaaS environment. The team values collaboration, customer-centricity, and a growth mindset, creating an environment where everyone can thrive.

You'll be responsible for

🔄

Owning renewals & reducing churn

Manage end-to-end renewals across a large portfolio with consistency and accuracy.
🌱

Identifying growth opportunities

Spot and act on expansion opportunities (users, modules, training).
🤗

Building strong relationships

Translate product features into simple, tangible business outcomes.

Key criteria

📊

Account management experience in SaaS

Demonstrated experience in Account Management or Customer Success within SaaS.

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🔄

Proven track record in renewals

Experience managing renewals and reducing churn across 100+ accounts.

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📈

Growth opportunity identification

Strong ability to spot and act on expansion opportunities.

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View more

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5 criteria for this job
Account management experience in SaaS
Demonstrated experience in Account Management or Customer Success within SaaS.

View

Proven track record in renewals
Experience managing renewals and reducing churn across 100+ accounts.

View

Growth opportunity identification
Strong ability to spot and act on expansion opportunities.

View

Process discipline and organization
High level of discipline in following structured workflows and maintaining CRM hygiene.

View

Relationship building skills
Ability to engage and build trust with time-poor customers.

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