Simpro Software1 follower15 jobs

Account Manager (Multiple Roles Available) | Growth & Expansion

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about joining Simpro's dynamic Customer Success team as an Account Manager during an exciting growth phase. You'll have the opportunity to manage a large customer portfolio, drive meaningful outcomes, and contribute to the company's success in a fast-paced SaaS environment. The team values collaboration, customer-centricity, and a growth mindset, creating an environment where everyone can thrive.

Meet the team

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You'll be responsible for

🔄

Owning renewals & reducing churn

Manage end-to-end renewals across a large portfolio with consistency and accuracy.
🌱

Identifying growth opportunities

Spot and act on expansion opportunities (users, modules, training).
🤗

Building strong relationships

Translate product features into simple, tangible business outcomes.

Key criteria

📊

Account management experience in SaaS

Demonstrated experience in Account Management or Customer Success within SaaS.

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🔄

Proven track record in renewals

Experience managing renewals and reducing churn across 100+ accounts.

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📈

Growth opportunity identification

Strong ability to spot and act on expansion opportunities.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Account management experience in SaaS
Demonstrated experience in Account Management or Customer Success within SaaS.

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Proven track record in renewals
Experience managing renewals and reducing churn across 100+ accounts.

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Growth opportunity identification
Strong ability to spot and act on expansion opportunities.

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Process discipline and organization
High level of discipline in following structured workflows and maintaining CRM hygiene.

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Relationship building skills
Ability to engage and build trust with time-poor customers.

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